Privacy Policy

We take your privacy and the confidentiality of the data we process as part of our business very seriously.

Our privacy policy applies to visitors to our website


Data controller


The data controller is the entity that is responsible for the way in which personal data is and will be processed, transmitted and stored.

The publisher of the website also acts as data controller:


LetzToken S.A.

18, rue Robert Stümper; L - 2557 Luxembourg 


Trade and Companies Register No.: B255868


Intra-community VAT number: LU33120132


The data controller can be contacted by telephone on +352 26 70 12 45 or by email:


Personal data collected

Technical data


When you browse our website, we may process certain data of a technical nature:


  • browser type and version and screen resolution
  • operating system and type of terminal (computer, mobile, tablet)
  • session statistics
  • navigation flow and clicks
  • IP address
  • This data is stored anonymously and does not allow you to be identified.


Collection of your personal data


We collect personal data that you voluntarily provide to us by, for example, subscribing to our newsletter, filling in contact forms and sending us an e-mail.


We also collect data from your use of the website and its services when you visit web pages and fill in forms.


Use of your personal data


A cookie is a small text file that is placed on the terminal (computer, mobile tablet) when you visit a website. This cookie makes it possible to identify the terminal on each visit to the website during the period of validity of the cookie.


We use several types of cookies:


Necessary cookies


This type of cookie is essential for the navigation of the website. If these cookies are blocked by the browser, you may not be able to use certain features of the website. These cookies are sent exclusively by our website.


Preference cookies


These cookies allow us to improve and optimise the functioning of the website by offering you personalised features (e.g. language preference). If these cookies are blocked by the browser, you can no longer take advantage of the personalised features. These cookies are sent by our website and by third parties.


Please refer to the list of contractors at the bottom of this page to find out what types of cookies are sent by third parties.


Analytical cookies


These cookies allow us to create statistics about the use of our website. This data is essential for improving our website. We assume that we have a legitimate interest in sending analytical cookies and that your prior consent is not required.


Opting out of cookies


Some of our suppliers provide opt-out solutions that allow you to block the tracking of their services:


  • Doubleclick
  • Google Analytics
  • Hotjar


Most web browsers can be configured to warn users of attempts to set cookies or to limit the type of cookie they accept. Please refer to the help section of your browser to find out what options your browser offers.


Legal basis


We collect personal data on the following grounds:


  • For the preparation and execution of the service contract
  • To adapt and improve our offer
  • To comply with legal requirements
  • For our legitimate interest
  • To defend our interests in legal proceedings
  • For commercial purposes if we have received your consent


Duration of storage of your personal data


We do not retain personal data for longer than is necessary to fulfil the specific purposes for which the information was collected.


Personal data is retained for a period of time appropriate to each type of data. These retention periods may vary depending on the purpose for which the data was collected:


  • legal and contractual retention obligations
  • limitation periods during which data subjects can assert legal claims against our organisation
  • good practice
  • our organisation's business objectives


The maximum period of retention of personal data is 10 years.


Protection of your personal data


We use various technical and organisational measures to protect your personal data from disclosure to unauthorised persons.


Sharing with third parties and country of storage of your personal data


We may share data internally for organisational purposes and with various service providers according to the contractual arrangements with them.


Some personal data is transferred to subcontractors under subcontracting agreements. The subcontractors have confirmed as of 25.05.2018 to process the data entrusted to them in accordance with the GDPR (General Data Protection Regulation).


Name and address Country of storageType of serviceData
Amazon Web Services Inc
410 Terry Avenue North
Seattle, WA 98109-5210
Germany, France, IrelandWebsite hostingContact form data
Google LLC
1600 Amphitheatre Parkway
Mountain View, CA 94043
European Union & USAAudience statistics (Google Analytics), Google FontsCookie: page views, clicks, browser technical information
Hotjar Ltd
Level 2
St. Julians Business Centre
3 Elia Zammit Street
St. Julians STJ 1000
European UnionBehavioral analyticsCookie: page views, clicks, page scroll, browser technical information
149 New Montgomery St
4th Floor, Suite 631
San Francisco, CA, 94105
European Union & USA & AustraliaBehavioral analyticsCookie: page views, clicks, browser technical information
Facebook Inc.
1 Hacker Way,
Menlo Park,
CA 94025
European Union & USABehavioral analyticsCookie: page views, clicks, browser technical information
One Microsoft Way, Redmond, WA 98052, USA
European Union & USAData storageContact form data, user documents, emails
3 Finsbury Avenue, London EC2M 2PA
Amsterdam, Paris, FrankfurtKYC, Customer ValidationUser KYC information, contact form, personal documents.
Sendinblue SAS – Équipe DPO
106 boulevard Haussmann, 75008 Paris, France
France, BelgiumMarketing Automation, NewsletterCOOKIE: user id


Your rights


In accordance with Regulation (EU) 2016/679 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, you have the right to access, rectify and, where appropriate, delete information concerning you. You also have the right to withdraw your consent at any time and, for legitimate reasons, the right to object to the processing of your data.


Please note that some of the above rights may be limited where we have an overriding interest or legal obligation to continue processing the data.

If you wish to exercise these rights, please contact the data controller as indicated in the form.


You also have the possibility of lodging a complaint with the National Commission for Data Protection with its registered office at 1 Avenue du Rock'n'Roll, L-4361 Esch-sur-Alzette.